Data Deletion Policy

1 Overview

This policy outlines the procedure for requesting the deletion of your personal data from the Smile Konnect platform. We are committed to protecting your privacy and providing you with control over your personal information, in compliance with regulations such as the Google Play Store's data safety requirements.

You have the right to request the deletion of your account and associated data at any time, subject to legal and regulatory retention requirements.

2 How to Request Data Deletion

To initiate the data deletion process, you must send a formal request to our privacy administration team. This ensures that we can verify your identity and process your request securely.

In the body of your email, please include the following information to help us locate your account:

• Your full name
• The email address associated with your Smile Konnect account
• Your phone number, if provided during registration

3 Process and Timeline

Upon receiving your request, we will:

• Acknowledge receipt of your request via email within 3 business days.
• Verify your identity to prevent unauthorized deletion of data.
• Process the deletion of your personal data from our active systems within 30 days.
• Notify you once the deletion process is complete.

4 Data Retention and Exceptions

Please be aware that while we will delete your data from our active user-facing systems, some information may be retained for a longer period in our secure backups or archives to comply with legal and regulatory obligations (e.g., PHIPA, RCDSO guidelines for medical record retention).

This retained data will not be used for any other purpose and will be securely destroyed in accordance with our data retention schedule.

5 Contact Information

For any questions or concerns regarding this data deletion policy or your personal data, please contact us.